How to use Festhome TV?

Festhome TV page of Tampere Film Festival opens and online ticket sales begin on Wednesday 10 March at 10.00 am (UTC+2:00).

All screenings on Festhome TV are available to watch until 21 March 11:59 pm (UTC+2:00) after which you can no longer watch the films (except accredited guests who will have access to the films until 31 March).

Festhome TV

Getting Started on Festhome TV

You must be a registered user to get access to films on Festhome TV. If you have not used the platform before, please start with registration. In order to do that, you will need a valid  email address.

  1. Please visit tv.festhome.com 
  2. Please click the “Login”-icon in the top right corner of the front page.
  3. If you don’t have a Festhome account, please choose “Register”.
  4. Please enter your email address into the first field and then the password of your choice  into the next two fields. The password must be at least 8 characters.
  5. Please enter your first name, last name and date of birth (yyyy/mm/dd) respectively into  the three following fields.
  6. Please choose your preferred language.
  7. Please read and accept the terms of use by checking the undermost black box.
  8. Please click “Register”.
  9. You will receive a verification email. Please click the link in the message to verify your  registration.

Congratulations! You are now a registered user and ready to buy tickets and watch films on  the platform during 10–21 March. From now on, please choose “Login” to use Festhome TV  with your email address and password.

Buying a single screening

Single ticket price is 5 €. When purchased online, a single ticket for one online screening is valid for 24 hours  immediately after purchase. You can watch the screening several times during the 24 hour  period.  The 24 hour period to watch the screening for tickets purchased from pre-sale begins the  moment the code is entered to Festhome TV.

  1. Find the screening you would like to see
    • Go to the page tv.festhome.com/festivaltv/tampere-film-festival. Open “Festival programme” menu by clicking the triangle on the right side. Find the screening you’d like to see from the list. The screenings are in alphabetical order.
    • You can also go to the screening page at tamperefilmfestival.fi and click the button “Buy ticket”. The link takes you directly to the online screening’s Festhome TV page.
  2. Click “Buy session”. You have to be logged in.
  3. Purchasing the screening:
    • Do not fill in “Voucher code” (unless you have a complimentary or pre-sale ticket), just click “Continue”. You can pay for the screening with a Visa, MasterCard, DinersClub, or American Express card, or you can use a PayPal account. Unfortunately Culture Benefits are not accepted as payments.
    • If you have bought the pre-sale ticket from the Festival Shop / if you have a complimentary ticket, please write a code to the box “Voucher code”. Then click “Continue”.
    • Please note that the bought ticket can not be refunded. Before paying, please check that you are buying a ticket to the correct screening.
  4. Where can I found the screening I have bought?
    • You can find your tickets by clicking “Purchases” on the submenu of the profile picture on the top right corner of the page.
    • Also, once you have bought your tickets and you are logged in to your account, you can automatically watch the screening on the screening’s Festhome TV page.

Hox!

When purchased online, a single ticket is valid for one online screening for 24 hours  immediately after purchase. You can watch the screening several times during the 24 hour  period.  The 24 hour period to watch the screening for tickets purchased from pre-sale begins the  moment the code is entered to Festhome TV.

Buying a Festival Pass

Festival Pass price is 50 €. With the Festival Pass, you will get unlimited access to the Tampere Film Festival  programme on Festhome TV during 10–21 March. All screenings are available to watch until 21 March 23:59 (UTC+2:00) after which you can no longer watch the films.

  1. Go to the Festhome TV: tv.festhome.com/festivaltv/tampere-film-festival 
  2. On the front page, before the list of films, you will find a red button that says “Festival Pass 50€”.
  3. Click the button, and the page will direct you to login. If you are a new user, register first (detailed instructions below).
  4. Purchasing the Festival Pass:
    • Do not fill in “Voucher code” (unless you have a complimentary or pre-sale pass), just click “Continue”. You can pay for the pass with a Visa, MasterCard, DinersClub, or American Express card, or you can use a PayPal account. Unfortunately Culture Benefits are not accepted as payments.
    • If you have bought the Festival Pass from the Festival Shop / if you have a complimentary Festival Pass, please write a code to the box “Voucher code”. Then click “Continue”.
    • Please note that the bought Festival Pass can not be refunded.
  5. Upon your next visit you only need to log in, and the Festival Pass will be ready to use.
  6. Once you have bought your pass and you are logged in to your account, you can automatically watch the screenings by clicking the first film on screening’s Festhome TV page.

Watching the screenings

Festhome works with a web browser (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge). You can watch the films with a handheld device, tablet or a computer as long as they have a web browser.

Please note that there have been problems with the Safari browser, please use other browsers if possible.

With single ticket

Hox! When purchased online, a single ticket is valid for one online screening for 24 hours  immediately after purchase. You can watch the screening several times during the 24 hour  period.  The 24 hour period to watch the screening for tickets purchased from pre-sale begins the  moment the code is entered to Festhome TV.

  1. You have to be logged in to your Festhome TV account to watch the screening.
  2. Where can I found the screening I have bought?
    • You can find your tickets by clicking “Purchases” on the submenu of the profile picture on the top right corner of the page.
    • Also, once you have bought your tickets and you are logged in to your account, you can automatically watch the screening on the screening’s Festhome TV page.
  3. Open the screening by clicking the first film of the screening. Click “Watch” and the screening will start. Once the film ends, click again “Watch”, if the next film won’t begin automatically.
With Festival Pass

With the Festival Pass, you will get unlimited access to the Tampere Film Festival  programme on Festhome TV from 10 March at 10.00 am (UTC+2:00) to 21 March 11.59 pm.

  1. You have to be logged in to your Festhome TV account to watch the screening.
  2. Open the “Festival programme” menu, and find the screening you’d like to see from the list. The screenings are listed in alphabetical order.
  3. Start the screening by clicking the first film image on the list. Click “Watch” and the screening begins. After the film has ended, you can begin the next film by clicking again “Watch”.Once the film ends, click again “Watch”, if the next film won’t begin automatically.

Subtitles

  1. Please start watching the film.
  2. Please click the CC button at the bottom right-hand corner of the page.
  3. Please choose the subtitle language from the menu.

Please note that the language options vary depending on the film. There are several screenings with no English or Finnish subtitles.

With some films, there may be sections of subtitles visible under the subtitling language you have chosen from the CC button. This is due to the fact that the film file has burnt-in subtitles which cannot be removed. This is not a technical issue with Festhome TV or your device.

Please note! The Safari browser may sometimes display subtitle options incorrectly. In this case, please test all the language options until you find the language you want.

Should you need help?

Please check FAQ first here.

Should you require further assistance, please contact our staff:

Telephone: +358 (0) 41 756 9366
Email: films@tff.fi

Festhome TV helpdesk is open:

10–14 March at 12.00–00.00 (UTC+2:00)
15–19 March at 9am–4pm
20–21 March at 10am–2pm

You can also contact Festhome for payment and technical issues. You will find a “technical support” button on the top right corner of the festhome-page, that opens a window where you can write your question and send it to Festhome.